Over the past few weeks thousands of Russian bloggers have united to combat a pharmaceutical scam that tried to persuade Russian pensioners to spend around half of their annual pension on a course of Gravikol 21 - ‘anti-arthritis' drugs that were actually little more than vitamin pills.
In the course of their campaign, Russia's bloggers have not only publicised the scam nationwide, they've forced the notoriously unresponsive Russian government to act.
In perhaps the most startling expression of their offline power, Russia's bloggers made 21 million (!) phone calls to the offending company's switchboard, forcing it into meltdown.
The story has hardly been heard outside of Russia - try a Google News search for Gravikol, if you don't believe me - but it will fundamentally alter perceptions of how Russian bloggers can influence Russian public life.
How Russia's bloggers discovered the Gravikol 21 scam
Early in October, LJ user brockhurst received a telephone call from his elderly mother, desperate for money to buy expensive anti-arthritis medication she had heard advertised on the radio. Incensed that his mother had been so desperate to buy these drugs that she had been in tears on the phone, he did a little digging, and on Oct. 12 brockhurst posted the news about Gravikol on his blog (RUS):
[…] These drugs cost 38,000 rubles [approx. $1,500], but for today for one day only they are offering a discount for pensioners and this essential medicine for the elderly costs just 22,000 rubles [$890]. A courier will come for the money tonight, aha.
[…] She said she had heard a radio program on which well-known cardiologists with unfamiliar surnames recommended that all elderly people use the medicine Gravikol 21 for joint pain. Take the course of 38 packets and your joints won't trouble you for 10 years. Cardiologists. About joints, huh? Recommendations, bastards. […]
In fact, Gravikol 21 was little more than “gelatin mixed with ascorbic acid and fruit flavoring.” Arthritis sufferers would do themselves more good by just eating healthily and taking regular vitamins.
And the cardiologists recommending Gravikol 21? Well, let's just say that they weren't famous until after the Gravikol storm broke.
The first reaction of Russian bloggers was one of (justified) fury, and 5,000 comments were left on brockhurst's post - the maximum that is allowed on a single LiveJournal post. Within hours, outraged fellow bloggers were also writing about, and digging deeper into, the story.
Direct action turns into phone meltdown
The bloggers' fury soon turned into direct action when someone came up with the bright idea of publishing the telephone number of Farmit, the manufacturers of Gravikol 21, and suggested that everyone give them a call.
Soon Farmit's number was posted on internet forums all over Russia for all to see. Sometimes associated with the Gravikol story, sometimes attached to ads for too good to be true real estate deals, sometimes with pictures of sexy and ‘available' Russian girls attached.
Blogger Evgeny Morozov, in a comprehensive post on the subject, writes:
[…] Most of those who called in on purpose and not because they were misinformed could be generally split into three big camps: those who hanged up or went silent after getting connected, those who tried to appeal to the decency of the Farmit staff by either cursing them or trying to reasonable explain the problem, and those who placed orders for Gravikol 21. This third group wrecked most havoc on the Farmit operations, possibly halting them at some point. By placing orders to non-existing locations or by canceling the orders after the couriers have arrived, the callers managed to distract Farmit from fulfilling the genuine orders. Even if it’s just one per cent of those who called in placed an order, this means that 210,000 orders had to be fulfilled within just 2-3 days, a task that sounds nearly impossible even for a big pharma company. […]
Morozov reports one blogger's estimate that Farmit's received 21 million calls in the week after this story broke.
The tactic caused chaos at Farmit as they struggled to not only answer their phones, but to deal with the mountain of fake orders they received. In effect, as Morozov notes, the attack was an offline denial of service (DDOS) attack - and it sent Farmit's switchboard into meltdown.
Calling in the big guns
This story got even more interesting when the Russian blogosphere moved beyond its initial kneejerk reaction and turned its rage into calculated political action.
On Oct. 13, well-known blogger Tatyana Tikhomirova - LJ user tanchik, a St. Petersburg-based doctor - raised doubts about the real use of such actions. She wrote (RUS):
[…] Sure, together we can block this [call] center without any problems, they will change the number and advertise the new one, but we won't be able to block all the centers as interest in this issue will tail off. […]
MY SUGGESTION IS NOT TO TRY TO DESTROY A SECOND CENTER OR ANY CENTER AT ALL. BUT TO TRY TO JOIN FORCES TO GET A SUBSTANTIVE RESULT. […]
She suggested that over the next ten days bloggers collect instances of advertisements that made unsubstantiated claims about the benefits of any dietary supplements, not just Gravikol 21. This material could then form the basis of an open letter of complaint to officials, which bloggers would sign via a special website and would circulate as widely as possible on the Internet and, hopefully, in the mainstream media. (Source: Russia: A Week in the Russian Blogosphere, 13-19 October, OSC [U.S. Open Source Center] Report, November 1, 2007 - not available online)
It probably helped that the story was quickly picked up by Evgeny Roizman, a Russian Duma deputy from Ekaterinburg, who is also a fairly prominent blogger - LJ user roizman. Within a few days of LJ user brockhurst's original post, Roizman had written to the Prosecutor General's Office (RUS), demanding that they either confirm that Farmit's actions were legal or, otherwise, open an investigation.
The involvement of a Duma deputy, combined with the sheer number of bloggers writing about the Gravikol 21 story, meant that even the Russian mainstream media couldn't ignore the story for long. After a few brief internet and radio reports, the story hit the big time on Oct. 17, when State TV channel Rossiya dedicated four minutes to a report on their main evening news bulletin.
Alerting President Putin
If you really want to get something done in Russia, you go right to the top. There is a long tradition of appealing to the leader (whether he be the Tsar, Party Secretary or President) for special help, so a campaign also quickly began to bring the story to the attention of President Putin.
Fortunately, Putin was scheduled to host his annual televised Q&A session later that week, on Oct. 18. The Q&A was set up to give Russian people the opportunity to phone in and in person ask Putin's opinion on the burning issues of the day. This was too good an opportunity for Russia's bloggers to miss, and a sustained campaign began to get a question about Gravikol 21 on the air.
Sadly, despite hundreds, if not thousands of calls, nobody ever got to ask Putin a question about Gravikol 21. But it seems fairly likely that the sheer volume of calls was noticed by his office, for it wasn't long before public officials began making statements on the affair.
***
The Gravikol 21 story isn't over yet - nobody has been charged, and Farmit are still in business. But the word is out - big time.
3 comments · »»Ugandan bloggers gear up for the Commonwealth Heads of Government meeting, worry about the latest developments in the north and keep tabs on their favorite reality television star.
Are you ready for CHOGM?
The Commonwealth Heads of Government Meeting, known in Uganda as CHOGM (”cho-gum”), is just around the corner. Joshua Goldstein mentioned CHOGM on Global Voices earlier this year.
The blogren are taking a largely skeptical view of Uganda's readiness for the massive international conference, scheduled to begin November 23. “I went to Kampala a few days ago,” writes Minzo at Minega Strikes Back. “[G]reat city but if you actually believe they are ready for CHOGM I have a bridge in Brooklyn that I'd like to sell to you.”
Kelly of Kelly's Uganda Journal marvels:
Apparently his super-smartness, Inspector General of police, Maj Gen Kale Kayihura decided to have a CHOGM drill yesterday and closed Entebbe road, Ggaba road, and Nile Avenue…. This genius decision making resulted in apparently the worst traffic in the history of Kampala, and let me tell you from personal experience, that is BAD!
CHOGM security preparations have Christopher Mason of Caked in Red Clay troubled:
To boost security ahead of the conference, the government has brought in thousands of forces called “Special Police Constables”, or “SPCs”…. Because the demand on police in and around Kampala was so high for Chogm, the government brought in thousands of these SPCs, gave them some additional training and deployed them at nearly every intersection throughout the city, where they now stand with their fingers on the triggers of their AK-47s.
…
Over the weekend, two people (one 13-year old girl and a 22-year old man) were shot and killed by SPC officers at a market in the city. There has not yet been an in-depth explanation of just how and why the incident occurred.
“Really, were there campaigns to make ordinary Ugandans know about CHOGM?” wonders The-xposer's Kisiki:
I talked to the women [in Lulongo Village, 100km from Kampala] and they poured out all their problems ranging from inaccessibility of health services to poverty. The children were smiling but their eyes did not hide pain and dissatisfaction. Curisioty pressured me to ask if they new anything about CHOGM? The answers were summarised to ‘NO.'
And Samsung at look at the world through my eyes Photoshops a Jack Bauer CHOGM inspection:

Rebel movements
The past month has seen a sudden shake-up in the Northern Uganda peace process: rebel Lord's Resistance Army second-in-command Vincent Otti is widely rumored to be dead after a falling-out with leader Joseph Kony, even as a team of LRA peace negotiators travels north in an unprecedented visit to ask forgiveness.
“We have been having an absurdly stupid peace process going on,” declares Gay Uganda:
Sometimes it bothers me how cheap life, our lives seem. Relative to the whole large world out there.
Uganda's Scarlett Lion is uncharacteristically mute on the recent developments, instead posting a series of pictures:
Big Brother Blogger
Ugandan Big Brother Africa 2 contestant Maureen Namatovu, the ninth Housemate to be voted off the show, is chronicling her post-show experiences at her new blog, Maureen Blah Blah Blah. Already she's invited readers to a Fans Party in Kampala.
African Loft weighs in on Maureen's popularity in her home country:
3 comments · »»Morality aside, Maureen had not been as exciting as Ugandans had wanted. Gaetano Kaggwa [Uganda's Big Brother 1 contestant] was all talkative, nagging, sexy, romantic, full of drama and always kept the Big Brother I at its feet. The Maureen character this time however was the opposite of people’s expectations.
…
Maureen Namatovu being history now, who’s taking the money?

In a matter of hours, the phrase of the weeks has become a ringtone for cellular phones, parodies on YouTube and it is the latest slogan adopted by the Venezuelan opposition, which has not chosen one campaign against president Hugo Chavez. “Why don't you shut up?” were the words of the King of Spain, Juan Carlos I, when Chávez incessantly interrupted the right to speak from the Spanish president, José Luis Rodríguez Zapatero during an Ibero-American summit, which took place in Chile last weekend.
Hugo Chávez had referred to the ex-president of Spain, José María Aznar, as “fascist” on repeated occasions, for which Zapatero asked for the right to speak during the meeting in order to demand respect for the ex-president and the people that voted for him, even though Aznar is an adversary in Spanish politics. In the middle of his words, Chávez insisted on interrupting to say that he would also ask for respect from Aznar because the King intervened for 2 seconds to say, “Why don't you shut up?” and from there the headlines on hundreds of newspapers, radio and television in Venezuela, Spain and the world. This sub-titled video shows the incident.
In the blogospheres and the Twitter messages of Ibero-America, the issue has continued to be commented upon in distinct manners. President Chávez has been characterized by his popularity and for not being indifferent to anybody…he is also well known for his long speeches on radio and on television. His Sunday television shows last seven hours. The phrase has become an act of justice for those that are against him. Enigma Express [es] complied hundreds of blogs that made fun of “Why don't you shut up?”SlaveofthePC [es] dedicated a poem to the episode:
¿Por qué no te callas y nos dejas en paz?
No te das cuenta que ya no te queremos más
¿Por qué no te callas y aprendes a respetar?
Fuera de Venezuela nadie te va a tolerar
¿Por qué no te callas y acabas con la corrupción?
Rodeado de ladrones has pretendido hacer nación
¿Por qué no te callas y nos devuelves a Venezuela?
Tu discurso de odio ha destruido esta hermosa tierra
Why don't you shut up and leave us in peace?
Don't you realize that we don't like you anymore
Why don't you shut up and learn to respect others?
Outside of Venezuela no one will tolerate you
Why don't you shut up and end corruption?
Surrounded by thieves, you have pretended to form a nation
Why don't you shut up and give Venezuela back to us?
Your words of hate have destroyed this beautiful land.
Karelia writes [es]:
“Por fin alguien le dice algo en la cara”: “Chávez no deja hablar a nadie y mucho menos escucha, por eso estamos como estamos. Necesitamos mandarlo a callar en casa, y eso tiene que salir de nosotros como ciudadanos, porque no puede ser que la voz del Estado y del Gobierno (que se ha convertido en una) sea la única que se escuche y que además nos hable gritado […]. Por hoy y porque hizo algo que en muchas ocasiones le ha provocado a millones de venezolanos, ¡que viva el Rey! XD”
Finally someone says something in his face. Chávez does not let anyone talk and listens even less, that is why we are like this. We need him to shut up at home and that should be from us as citizens, because it cannot be that the voice of the State and of the Government (which has become one) be the only one that you hear and that talks to us by shouting … today and as he has done on many occasions by provoking millions of Venezuelans. Long live the King! XD
The Spanish political analyst, Ignacio Escolar wrote that this episode was a lesson for Aznar [es]:
Dice Zapatero que el Gobierno de España 'siempre ha respetado, respeta y respetará a todos los gobernantes elegidos democráticamente'. Discrepo. Ese ‘ha respetado' se referirá sólo a los últimos tres años y medio. Hugo Chávez tenía algo de razón cuando criticaba el papel que jugó el Gobierno de Aznar durante el golpe de estado de 2002 en Venezuela, aunque no fuese ni el día ni el interlocutor ni el lugar oportuno para ese debate.
Zapatero says that the Government of Spain has ‘always respected, respects and will respect all those that govern who are elected democratically'. I disagree. The ‘has respected' only refers to the last three and a half years. Hugo Chávez was partly right when he critcized the role that the Government of Aznar played in the Veneuzlan coup of 2002, even though he was not there that day or was he the one being spoken to that day for that debate.
Nevertheless, a large part of the Spanish press harshly attacked the Venezuelan president for his declarations and supported the King's reaction. The most jocular, but also offensive video against the Venezuelan president has attracted more than 430,000 visits and 1,400 comments in less than 2 days. It is a parody of a classic Venezuelan song in the Spanish rhythm of paso doble called “Long live, Spain,” but instead it says “Why don't you shut up?” It shows the president as an ape, which has been used to refer to him by his internal and external adversaries.
One one hand, there have been articles written against the King, the Monarchy and the press by bloggers that support President Chávez saying that it was a lack of royal respect and by a colonizing attempt by the King of Spain. Okrim Al Qasal from the blog Okrim Opina [es] says that the problem has to do with the revolution proposed by Chávez, which touches upon interests that are intolerable to world powers.
Cuando algún líder, en este caso Chávez, se sale mínimamente de este guión de títeres acartonados que tan bien quedan en las pantallas de CNN con su lenguaje de pseudotolerancia del tipo “te respeto si estimulas el libre mercado, si no eres un tirano dictador”, entonces estalla la polémica. Si alguien cree que el Rey mandó callar a Chávez sólo por su acertada y justa descripción de PP Aznar, se equivoca. La Revolución Bolivariana y la propuesta de Reforma están tocando intereses muy, muy estratégicos. Se huele en el ambiente.
When a leader, in this case Chávez, strays even minimally from the script of puppets that appear on the screens of CNN with their language of pseudo-tolerance like, “I'll respect you if you stimulate free markets, and if not you are a tyrant dictator,” then controversy erupts. If someone thinks that the King told Chávez to shut up only because of his correct and fair description of PP Aznar, then he is wrong. The Bolivarian Revolution and the reform proposals are touching interests very strategic. You can smell it in the air.
On the other hand, journalist José Roberto Duque places the magnifying glass on the constitutional and democratic aspects on the King of Spain by placing a series of photos [es] with the deceased dictator, Francisco Franco and says:
Dedico esta foto al antichavismo “amante de la democracia” […] Aquí van otras foticos (cortesía de Mauricio Rodríguez) del sujeto que se cree ungido por su origen, y cuyo Por qué no te callas ha sido tan celebrado por los sabios amantes de la democracia y la libertad en Venezuela y el mundo.
I dedicate this photo to the anti-Chavism “lover of democracy” … Here are other photographs (courtesy of Mauricio Rodríguez) of the man that thinks himself anointed by his origin and whose “Why don't you shut up?” has been celebrated by the wise lovers of democracy and freedom in Venezuela and the world.
Reindertot, a young Venezuelan blogger, titles his post “Juan Carlos and the small virtual victory of the readers of Hola! [es]” in reference to the a famous entertainment magazine edited in Spain.
Resulta que esta bien para Juan Carlos ser grosero y maleducado, pero no para Chávez. Vaya paradoja. Chávez es el inculto, el mono, el macaco mayor, el zambo, el que DEBE CALLARSE. Pero Juan Carlos, el cual además no estaba metido en la conversación directa Chávez-Zapatero, de repente si puede gritar lo que le venga en gana y ser vitoreado por los medios y los pequeños opositores los cuales se han autoconvencido de que han obtenido una “pequeña victoria” en las palabras del Rey español, cuando evidentemente sufrirán otra derrota electoral en diciembre. Casi conmovedor.
It appears that it is fine that Juan Carlos can be rude and impolite, but not Chávez. What a paradox. Chávez is the uncultured, the monkey, the older macaco, the zambo, he is the one that should SHUT UP. But Juan Carlos, who wasn't even in the direct conversation between Chávez - Zapatero, apparently can yell whatever he wants and be cheered by the media and the opposition that have convinced themselves that they have achieved a “small victory” in the words of the Spanish King, and who will evidently suffer another electoral defeat in December. It is almost moving.
In the middle of political polarization, this is another event of global notoriety about Venezuela, which is being interpreted from within the country with two views absolutely distinct and exclusive of the same reality. The phrase from the King is the new joke and slogan for Chávez' opposition and also another argument for his backers to continue with the approval of constitutional reform in December.
Translation by Eduardo Avila
19 comments · »»
IGFWatch brings the latest updates from the third day of the Internet Governance Forum, where he heard Mr H Chengquing (from the Internet Society of China) explaining that “the view that government should keep the hands off the Internet is wrong”; a sure indication, if you didn't know already, that that body is not actually a chapter of the Internet Society, as its name suggests”.
“I took this picture of Madeira River a few hours ago, when the airplane flew over Porto Velho city (RO). This landscape will have disappeared in a few years, to make room for a huge dam that will feed two hydroelectric plants.” Altino Machado also reports [pt] on the FestCine Amazônia, an environmental film festival that will showcase films and movies from all over Brazil from filmmakers that tackle climate change.
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Resistance Georgia comments on reports that News International owned Imedia TV has had its license revoked following last week's clashes between opposition supporters and police in downtown Tbilisi. The blog concludes that the move “is one of the most painful blows to democracy in Georgia.”
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After public backlash against bars in El Alto, which was accused of corrupting the city's youth, Vilma Colque of Cultura en Bibliotecas [es] proposes that culture in the form of libraries be alternatives for the youth to pass their time in a positive manner.
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Cuckoo's Call has the transcript of an interview with Arab-American psychologist, Wafa Sultan, shown on Al Jazeera TV, where she talks of being a secular human being and the idea of “clash of civilizations”.
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Ktemoc figures out the winners and losers in the last weekend's rally in Malaysian capital city.
Beware of the crocodiles if you are taking a trip to central Vietnam.
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Belgrade 2.0 corrects the Sunday Times on their view of Belgrade: “Milan is the fashion city, Amsterdam is the weed city, Paris is the love city, Berlin is the wall city, and New York is New York” - and Belgrade is the “party city.”
Each deputy of Serbia's national assembly might be given a laptop - “in order to replace paper comsumption and increase effectiveness.” While many Serbian bloggers don't think it's a good idea, Viktor Marković of Belgrade 2.0 thinks it is. He also believes that the war in Yugaslavia could've been avoided if internet had been as popular back then as it is now.
Cynthia Semírami [pt] comments on the latest Global Gender Gap Report by the World Economic Forum covering a total of 128 countries, representing over 90% of the world’s population. Brazil is 74th position in the ranking: “It is interesting to note that women are the expressive force behind social movements, but rarely ascend to positions of leadership, or go directly into politics. Changing this situation is fundamental to have gender equality”.
Carlos Serra from Diário de um Sociólogo spreads about [pt] a seminar on the lynch law, that happens today in Mozambique. The talk is promoted by the UDS blog [pt].
Omar Basawad is encouraged by the news media's coverage of climate change, citing the programs from CNN, BBC and Al-Jazeera. In watching the CNN special ‘Planet in Peril' Omar is pertubed and shocked in part because…”Most saddening of all, is that - the poorest part of the World: Africa, which contributes least to the World's Climate Change and which uses the least of the World's resources, is, and will be, the most adversely affected.”
Cheese-on-bread has a few tips on how to speak like a Bajan.
Adeola writes about the rise and fall of Festac town in Nigeria: “This year 2007 marks the 30th Anniversary of Festac Town as a residential area. Festac is still one of the largest residential estates south of Saharan Africa. When I started living in Festac Town in 1977 with the rest of my family, I was only 5 years old.”
Geoffrey Philp features Our Caribbean: “an anthology of lesbian and gay writing from across the Antilles”.
Babalu Blog posts a poem by Marielena Jané-Prats about what it means to be a Cuban-American.
Trinbago Forever acknowledges that the outcome of the recently-held elections in Trinidad and Tobago means the country is still entrenched in the ruling party's vision of achieving developed nation status, but says: “A thriving economy…is untenable, if we are constantly ever fearful of bandits…Development is untenable, without healthy citizens, healthy in mind and body.”
Kumekucha posts a video of an advertisement that, according to him, Kenyan TV stations have been warned against airing it: “The following advert was reportedly intercepted by government agents who warned media houses in Kenya, especially TV stations, of dire consequences should it find its way onto the airwaves.”
Rebecca Wanjiku shows how mobile phones give relevance to rural folks: “…woman had received an SMS indicating that she has been entered into a draw and she could win shs 6,000. But the sight of the figures spured new excitement as they thought they had hit a minor jackpot.”
Chronicles from a Caribbean Cubicle is convinced that “companies…are good as how they treat their vendors.”
The Armenian Observer reports that Armenia's first president, Levon Ter Petrosian, will hold a rally on Friday to respond to critics of his time in power. Meanwhile, the Armenia Election Monitor 2008 comments on a Russian analysis highlighting why he might need to.
Roland compares and analyzes the background and policy advocacy of the district council election candidates in his district. Can get a glimpse of the election culture in Hong Kong.
Diumanpark pointed out that Putonghua is just one of the Chinese Languages. He criticized the Hong Kong government language policy for equalizing Putonghua as “The” Chinese languages and killing all the Chinese language diversity (zh).
Joel Martinsen from DANWEI reports on the legal action by a law PhD student, Dong Yanbin, against UME International Cineplex and SARFT over the edited Mainland Chinese version of Lust, Caution.
Mrzhang criticized the local mainstream media report that the Shenzhen Property Market has dropped for 40%. In reality, the property market is still suffered from the bubbles (zh).
Kenneth Tan from Shanghaiist reports on how condoms are recycled into hair bands.
TOL Georgia reports that the pre-election campaign in Georgia has already unofficially started, but asks why bother to have elections at all, especially as the only media allowed to operate is supportive of the Georgian president. In a second post, TOL Georgia takes a look at how Mikhail Saakashvili hopes to secure a second term in office.
Referring to sources in Tbilisi, Resistance Georgia alleges that mass detentions and arrests are occurring in the aftermath of last week's disturbances in the Georgian capital. Meanwhile, the BBC's Matthew Collin posts his latest article on the protests written for The Moscow Times on his blog, This is Tbilisi Calling.
Some neighborhoods in Buenos Aires are off-limits because some taxi drivers refuse to enter due to security reasons. Juan Pablo Meneses of Cronicas Argentinas [es] writes about the views of these taxi drivers and one who says, “There are many neighborhoods that I would only enter driving a tank.”
Tomás Dinges of Chile from Within is excited about the series of Chilean films being shown in New York City.
La Gringa's Blogicito writes about drug raids in her neighborhood in La Ceiba, Honduras.
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